Tiered Incident Management: Bridging the Gap Between Support Levels?
In today’s complex IT landscape, incidents are inevitable. From minor system glitches to major outages, every organization needs a structured approach to ensure quick resolution and minimal business disruption. This is where Tiered Incident Management becomes a game-changer. By organizing support into levels—or tiers—businesses can create a more efficient, scalable, and customer-friendly support framework. This…